Muitt Madrid and www.muittmadrid.com (our “Site”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Site. In order to access, use and purchase our products you must read, understand and accept these Terms of Use.

The items purchased are sold directly by www.muittmadrid.com fashion retail MUITT MADRID SL, (hereinafter, MUITT MADRID).

 

  1. TRADE POLICY

1.1 MUITT MADRID S.L. offers products for sale at www.muittmadrid.com exclusively to users over 18 years old and entitled to the legal capacity to bind these Terms of Use. Equally, you agree, expressly and without exception, that access and use of the website, its services and contents is at your sole responsibility. If there is a final consumer, we invite you to abstain from carrying out business transactions at thehiptee.com.

1.2 MUITT MADRID reserves the right not to respond to requests made by users who do not comply with the provisions above mention (1.1).

1.3 These Conditions of Use govern exclusively the offer, acceptance of purchase orders and shipment of products to users of muittmadrid

1.4 MUITT MADRID reserves the right to modify at any time, the configuration of this web site, and the conditions of service and content, and the right to eliminate, limit or suspend it temporarily or permanently, or block access to same, trying to inform you of these changes, when circumstances allow, through publication on the website.

1.5 MUITT MADRID does not guarantee, directly or indirectly, the content offered by third parties, nor the accuracy, reliability, accuracy, timeliness or suitability of this information for their use, users or any other person. Intellectual property rights on this website are owned by MUITT MADRID S.L. The exclusive reproduction, distribution, public communication and transformation belong to this company and it’s protected by copyright.

1.6 The contract may formally in Spanish and / or English.

 

  1. TYPES OF USERS / PLACING AN ORDER FORM

2.1 In the website you will find information about products and services offered and about the possibility of hiring/buying them. In order to properly handle the requests, the user must provide data for this purpose as requested and must adhere to the Terms of Use in the version published at the time of accessing the website. MUITT MUITT guarantees the adoption of measures necessary for the processing of personal data in accordance with the provisions of Law 15/1999 of Protection of Personal Data. The personal data you provide and your email address will be included in the files “Clients” and “Marketing research”, owned by MUITT MADRID S.L., whose goals are to manage data about customers, and management Data for activities and marketing campaigns (e-mail, web, mail, sms, posters, etc), respectively. You can exercise your rights of access, rectification, cancellation and opposition by writing to MUITT MADRID, c/ Jorge Juan 29, cuarto derecha exterior. Madrid, SPAIN 28001 or by mail to eshop@muittmadrid.com (indicating in the case “LOPD). The navigation of the website does not require a user, but the visitor must meet the Conditions of Use of the website here specified. Access to the site is subject to prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information Section of this website.

2.2 As noted, prior to the purchase of products through the transmission of the order form, the user is asked to read carefully and expressly accept these Terms of Use. We recommend all users to print a copy and to archive or reproduce another copy for personal use.

2.3 To order one or more products at thehiptee.com, the user must follow the steps in the buying process, completing the requested data, confirming the purchase of the products added to the “Order” and making the payment of order. By confirming the purchase of the products added to the “Order”, you have all the information about the order in the pipeline (including the cost associated with transportation of the order to the address) and all relevant contractual information.

2.4 The product you acquire at the site, you agree to pay at the time of confirming the purchase. Thus, the order will not be processed until The Hip Tee receives the total amount payment.

2.5 Once entered into the order, the user will receive an email confirmation that your order has been made, detailing the products purchased and their prices, shipping costs, payment method, shipping address and other contractual data of the transaction.

2.6 The orders will be filed with the MUITT MADRID database for a period of time not to exceed the limits established by current legislation. The user can access their orders in the section “Account maintenance / Ordering Information.

2.7 MUITT MADRID may refrain from processing of orders submitted by users not offer adequate guarantees of solvency, which appear incomplete or incorrect, whose confirmation of payment is not received within 48 hours, and if selected products are not available in such cases, MUITT MADRID will inform the user via email that the order has not been handled correctly, specifying the reasons and, where appropriate, will refund the amount by the products not available in the same way that client paid.

 

  1. PRODUCTS & PRICES

3.1 muittmadrid sells only branded products by MUITT MADRID.

3.2 MUITT MADRID reserves the right to decide at any time, the products offered through www.muittmadrid.com. In particular, MUITT MADRID may at any time, add or remove products from the online store without previous notification.

3.3 The essential characteristics of the products are presented within each www.muittmadrid.com product details. Despite the meticulous care taken by its faithful reproduction, images and colors of products offered for sale at thehiptee.com could, however, does not accurately reflect reality, due to the specific characteristics of the Internet browser or screen used by the user.

3.4 www.muittmadrid.com products are sold in European Currency, EUROS (€) and always will appear with the VAT (21%) breakdown plus the relevant postage. Shipping rates will be communicated to the user to formalize the order, and must be accepted by her/him to confirm the purchase.

3.5 The prices of products may be subject to updates. The prices applied to each order will be valid when the user confirms the purchase of the products added to the “Order”, regardless of the day you make the delivery. MUITT MADRID recommends to ensure the final selling price prior confirming the order.

 

  1. PAYMENT

4.1 The user who buys products on the website agrees to pay at the time of confirming the purchase.

4.2 Payment of the products and shipping charges may be made via Pay Pal, credit card (VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS) or pay on delivery (this payment method is only available in Spain – Peninsula and Balearic Islands). MUITT MADRID ensures to use the safer and more effective methods of current technology to transmit data and payments for each transaction. These items will always be encrypted via a secure server (SSL).

4.3 If the user makes the payment by credit card, bank details will be transmitted using a secure server, through Pay Pal or other caregivers to provide the respective remote electronic payment services, any third party can in any case have access to them. MUITT MADRID does not use the information other than to complete the procedures relating to purchasing, to issue the appropriate refunds in case of any returns and to prevent and inform the police if any fraud was committed at thehiptee.com from the buyer.

4.4 The purchase price of the goods and shipping costs are debited to the user´s current account at the time of order confirmation.

4.5 In a maximum of 48 hours of receiving payment confirmation, MUITT MADRID will send to the user, via email, a confirmation of purchase, including your order number. Such confirmation is not valid as an invoice, but as a proof of purchase only.

4.6 The invoice for the purchase made, shall be forwarded to the client with the product or by e-mail if the customer requests it. Credit card fraud is a crime, and The Hip Tee will prosecute against anyone who makes fraudulent transactions in our store.

 

SHIPPING & DELIVERY OF PRODUCTS

5.1 MUITT MADRID is committed to deliver the goods in perfect condition at the address you highlight in the order form, within the normal working hours.

5.2 MUITT MADRID is not responsible for errors caused at delivery when the shipping address entered by the user in the order form does not conform to reality or has been omitted.

5.3 The maximum time allowed for deliveries are thirty (30) days, set by default in the Act, however, the usual delivery time is 3-15 days from date of order.

  • These periods are an estimate. It is therefore possible to vary for logistical reasons or majored. force. In cases of delays in deliveries, The Hip Tee will inform its clients so they can be aware of it.
  • Each delivery is considered completed from the time at which the carrier makes the product available to the user, which is materialized through the control system used by the transport company.
  • In case of delays by delivery, orders attributable to The Hip Tee, you may cancel your order in accordance with the procedure described in the paragraph Returns, as if it were an order defective, without assuming the costs of shipping and return. Not be considered delays in delivery cases where the order has been made available to the user by the transport company within the agreed time and could not be delivered for reasons attributable to the user.

5.4 If at the time of delivery the user is absent, the carrier will leave a receipt indicating how to proceed to schedule a new delivery.

5.5 If past 7 days from departure to delivery the order has not been received/picked up by the user, the user should contact MUITT MADRID. If the user does not do so, after 10 days from departure to delivery of the order, it will be returned to the stores of MUITT MADRID and the user must bear the shipping costs and return to origin of goods, as well as any costs associated with it.

5.6 If there is a loss of a package delivery, our carrier will investigate. In such cases, MUITT MADRID will contact the user to decide whether to cancel the order and will refund the amount paid (cost of goods and postage), or resubmit a new order at no additional cost.

5.7 At the time of delivery, the user must check the condition of the package with the transport company, on behalf of MUITT MADRID, make product delivery, indicating the delivery order that can detect any abnormalities in the packaging. If later, after reviewing the product, the user detects any incident as a hit, breakage or any damage caused to it by sending, it shall be communicated by e-mail to MUITT MADRID at the shortest time (maximum 24 hours), to process the return. If the user identifies an error during processing or data entry, you may notify by emailing eshop@muittmadrid.com

 

  1. GUARANTEE

6.1 The users benefit from the guarantee offered by MUITT MADRID signature according to Law 7 / 1996 of January, 15th, of Retail Trade.

6.2 Defects or damage due to incorrect use or handling of items or damage by normal use of those not included in this warranty, nor, defect, or the incorrect use of the washing instructions, which come in every garment.

6.3 MUITT MADRID, is a brand that offers a vintage look product, which has passed through many processes of hand washing and dyeing preparation to achieve the vintage look. This assumes, of certain irregularities, which are assumed as part of the design.

 

  1. PRODUCT RETURNS & EXCHANGES

7.1 The User will have a time of ten (15) working days, according to the official calendar of place of residence to return the order, counting from the date of delivery there of pursuant to Article 44 of Law 7 / 1996 of Retail Trade. For this purpose, the User must send the product in perfect conditions with its original package, including everything that has been sent and tags in perfect condition, to the address MUITT MADRID S.L. calle Jorge Juan 29 4º derecha exterior Madrid 28001 (Spain). Once the return/exchange meets the conditions and is approved, MUITT MADRID, will proceed to the return in a time period of no more than 30 days. However, as provided above, this precludes the right of withdrawal and / or resolution in those cases in which, by the very nature of the items to be purchased, it is impossible to carry out.

7.2 An exchange is possible of one product for another, but only if the desired product is available.

7.3 The shipping cost of the merchandise return is paid by the user, except in the case of a faulty or incorrect item.

7.4 In the case a refund is accepted, returned products must meet the following requirements:

  • The unwanted product must be in the same condition it was delivered, and must retain its original packaging and labeling.
  • The unwanted product should be returned using the same protective cardboard box that has been received for product protection, or alternatively, in a similar protective box so that the product arrives at our warehouse with the maximum possible guarantees.
  • Must include a copy of the delivery order within the pack, where the marking of goods returned and the reason for return.

7.5 If the requirements mentioned in the previous point have been met, MUITT MADRID will send the user an e-mail confirming the acceptance of the return, and proceed to the refund of the amount of returned products, minus the cost of returning them. The shipping cost will be repaid only in case of a faulty or incorrect item.

 

  1. CUSTOMER SERVICE

8.1 For any clarification, incident or complaint, you can contact the Customer Service of MUITT MADRID, accessing the section “Contact” located at the top of muittmadrid.com page. Or call +34 625365940

 

  1. INTELLECTUAL PROPERTY & INDUSTRIAL RIGHTS

9.1 All elements and contents of MUITT MADRID and its products, such as pictures, photographs, texts, music, sounds, videos, documents, logos and other material in any format, published at muittmadrid.com (including menus, web pages, graphics, colors, patterns, tools, fonts, web site design, diagrams, structure, selection, arrangement and presentation of content, methods, processes, functions and software that are part of thehiptee.com) are protected by copyright and other intellectual and industrial property rights. Similarly, the website is considered a computer program as such, is also protected by legislation on intellectual property rights and industrial property. Access to the website or obtaining the user status does not involve licensing or authorization of such rights of intellectual property.

9.2 The user may not reproduce, alter, modify, disassemble, reverse engineer, distribute, rent, loan, make available, allowing access to the public through any form of public communication, or perform any other act prohibited by the rules on intellectual property on any of the elements referred in the preceding paragraph, unless express consent of MUITT MADRID. The user must use the materials, components, content and information you access through the use of muittmadrid.com only for their own needs, not to make any direct or indirect commercial exploitation of such elements.

 

  1. NOTICES ABOUT THE CONTENT

10.1 MUITT MADRID has taken all steps within its hand to prevent the publication, at muittmadrid.com, of content describing or representing scenes or situations of physical or psychological, or those which, according to the sensitivity of users of thehiptee.com, can be considered harmful to civic convictions, human rights or dignity of persons in all its forms and expressions.

10.2 MUITT MADRID has also taken all precautions to ensure their users that the content at muittmadrid.com is cared for and do not contain incorrect or not updated on the date of its publication in the website (and, as far as possible thereafter).

10.3 Although MUITT MADRID makes every effort to ensure continued access to the website itself, the dynamic nature of the Internet and its contents may not allow thehiptee.com to operate without interruptions or discontinuities due to the need for web site updates. MUITT MADRID cannot guarantee its users that the website operates continuously and without interruptions, errors or malfunctions due to Internet connection. For any problems noted during the use of the web muittmadrid.com, please contact our Customer Service by sending an email to eshop@muittmadrid.com and we will try to solve the problem.

10.4 Users are fully responsible for their behavior, to access information on the web, while navigating and after. Therefore, users are solely responsible to MUITT MADRID and third parties:

  • The consequences that may result from use, or illicit purposes or effects contrary to this document, any web content, produced or not by MUITT MADRID, published under his name or not officially;
  • As well as the consequences that may arise from the use contrary to the contents of this document and adversely affecting the interests or rights of others, or in any way could damage, disable, or impair the website or its services or prevent the normal use by other users.

10.5 MUITT MADRID reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the web users who misuse the content and / or breach any of the conditions listed in this document.

10.MUITT MADRID informs that it does not guarantee:

  • That access to the web and / or web link will be uninterrupted or error free.
  • Despite having taken all necessary measures, MUITT MADRID can not ensure that the content or software that users access via the web or the web link does not contain any error, computer virus or other elements in the contents that can produce alterations in the system or the electronic documents and files stored on your computer system or cause other damage.
  • Use of information or content of this web site or link that users could perform for his or her own purposes.

 

  1. LINKS TO OTHER WEBSITES

 

11.1 The web shop thehiptee.com may contain hyperlinks (known as “links” or “pop ups”) to other websites that may not have any relationship with muittmadrid.com or MUITT MADRID.

11.2 The purpose of these links is to help users during their search and navigation, and expediting the hypertext link to other websites. The activation link does not imply any recommendation or suggestion of MUITT MADRID regarding access to these websites or browsing through its pages, or warranties about content, services or goods supplied and sold to Internet users.

11.3 MUITT MADRID does not have control of such websites or their contents, or conducts operations to monitor them. MUITT MADRID not be liable for the contents of these web sites or adopt rules regarding user privacy and the processing of their personal data while browsing them.

11.4 The present Terms of Use and Privacy Policy thehiptee.com not apply to websites operated by third parties other than MUITT MADRID.

 

  1. PRIVACY

12.1 We ask that all users carefully read the privacy policy that applies even if muittmadrid.com access and navigate, even without acquiring any product.

 

13. MODIFICATION & UPDATING OF TERMS

 

13.1 MUITT MADRID reserves the right to modify these Terms of Use at any time without prior notice to the user, which in any case, is the sole responsibility for review as a prerequisite and essential to the purchase of any product available through of thehiptee.com. In any case, be considered as valid and applicable Conditions of Use that were exposed on the web at the moment the user purchases the goods.

13.2 In the event that any provision of these Terms of Use is declared invalid, the remaining provisions remain in force and shall be interpreted taking into account the will of the parties and the purpose of these Conditions. MUITT MADRID may not exercise any of the rights and powers conferred on this document, which does not imply any waiver of the same unless explicit recognition by MUITT MADRID statutory requirement of action in each case may be.

 

  1. APPLICABLE LAW & DISPUTE RESOLUTION

14.1 These Terms of Use are governed by Spanish law, as provided for in Law 7 / 1998 of 13 April, on General Conditions of Contracts in the Legislative Decree 1 / 2007 of 16 November, approving the General Law for the Defense of Consumers and Users and other complementary laws, such as the Royal Decree 1906/1999, of 17 December 1999 which regulates the Telephone and Electronic Contracting with general conditions, the Law 15/1999 of 13 December on the Protection of Personal Data, Law 7 / 1996 of 15 January the Retail Trade and Law 34/2002 of 11 July, Services of the Information Society and Electronic Commerce.

14.2 To resolve any dispute or conflict arising out of these Terms of Use, MUITT MADRID is subject to the jurisdictional determination criteria established in the Legislation on Consumer and Users by the Spanish Law.