CHANGES

You can change the size and model of the product purchased as long as there is stock available. The deadline for any change is 15 days since you receive the email confirming your purchase. To make a product change you should:

  1. Send us an email at eshop@muittmadrid.com with the order number and the change you wish to make.
  2. Or come to our Showroom in Madrid,

Calle Jorge Juan 29

Piso 4 ª exterior dch

28001 MADRID

Opened from

  • Monday to Friday from 10 to 2 and from 5 to 8.

The product you wish to change should be returned in its original packaging (inlcuding box and cotton bag). The product must not be used. Indicate the sender name, the order number and the address in a visible area of your parcel which must be send to:

Calle Jorge Juan 29

piso 4 ª exterior dch

28001 Madrid

*We suggest you that the cheapest and most economic way to send us the product you wish to change is to go to a “Correos” postoffice if you are sending it from Spain.

 

  1. Once we receive the product that you wish to change in our Showroom, we will send you an email confirming the reception of your parcel and we will send you the new product at the address that you indicate us without any additional charges if it is in the Spanish Peninsula.

*For internationals deliveries, the customer must face the delivery costs.

NB: Please bare in mind that until we receive the product you send to our showroom it is under your responsibility.

*If you wish to make a change for a different product with a different price, we will either charge you or refund you the difference in price.

SALES RETURNS

To make sales returns , you should follow the next instructions:

  1. Please send us and email at eshop@muittmadrid.com indicating the reason for the sale return and the order number that you will find in the order confirmation email. The deadline for any sales return is 15 days from the reception of the email that confirms your purchase.
  2. Send us the product that you want to return to our Showroom. The product should be returned in its original packaging (box and cotton bag included). The product must not be used. Indicate the sender name, the address and the order number in a visible area of your parcel and send it to:

Calle Jorge Juan 29

piso 4 ª exterior dch

28001 Madrid

  1. You can also make the sales return directly in our Showroom

Openend from:

  • Monday to Friday from 10 to 2 and from 5 to 8.
  1. We suggest you that if you are sending it from Spain, the cheapest and most economic way to send us the product you wish to change is to go to a “Correos” postoffice.
  2. Once we have checked the product you wish to return (the products must be in perfect conditions and unused) you will receive a confirmation email, indicating the amount of the refund minus the delivery costs.

Please bare in mind that it depends of your banking institution the time it takes to receive the refund in your account.

NB: Please bare in mind that until we receive the product you send to our showroom it is under your responsibility.

*Muitt Madrid reserves the right to refuse the sales returns communicated or sent out of the deadline fixed, or products that we don’t find in unused conditions.

If you have any doubt, please don’t hesitate to contact us.